What is Zapier?

Zapier is an automation platform that connects your favorite apps and automates workflows. It moves information between apps automatically, saving hours of manual work.

The Problem Zapier Solves

We use dozens of apps daily. Information gets stuck in silos:

  • Form responses pile up in Google Forms
  • New leads aren't added to your CRM
  • Files aren't synced between platforms
  • Manual copy-paste consumes hours

Zapier bridges these gaps automatically.

What You Can Automate

  • Lead management - New form → CRM → email notification
  • Social media - Blog post → Tweet → LinkedIn post
  • Email - Attachment → Google Drive → Slack notification
  • Project management - New task → Calendar event → team notification
  • Reporting - Data collection → Spreadsheet update → weekly report

How Zapier Works

Zapier uses a simple trigger-action model:

Trigger - Something happens in an app (new email, new form submission, new file)

Action - Zapier does something in response (create task, send message, update record)

Together, a trigger and action(s) form a "Zap."

Example Zap

Trigger: New email with attachment in Gmail Action 1: Save attachment to Google Drive Action 2: Send Slack message with link

Now every email attachment is automatically saved and shared—no manual work.

Key Concepts

Zap - An automated workflow (trigger + actions) Trigger - The event that starts the Zap Action - What happens as a result Filter - Add conditions (only run if...) Paths - Different actions based on conditions Task - Each action run counts as a task

Apps and Integrations

Zapier connects 6,000+ apps including:

  • Google Workspace (Gmail, Drive, Calendar)
  • Microsoft 365 (Outlook, Teams, Excel)
  • Slack, Zoom, Notion, Asana
  • Salesforce, HubSpot, Mailchimp
  • Shopify, Stripe, QuickBooks

If an app isn't available, webhooks often work.

Building Your First Zap

Let's build a simple automation: Save Gmail attachments to Google Drive.

Step 1: Create a Zapier Account

  1. Go to zapier.com
  2. Sign up (free tier available)
  3. Complete onboarding

Step 2: Click "Create Zap"

Find the "Create Zap" button in your dashboard.

Step 3: Set Up the Trigger

  1. Search for "Gmail"
  2. Choose trigger: "New Attachment"
  3. Connect your Gmail account
  4. Configure settings (which folder to watch)
  5. Test the trigger

Step 4: Add an Action

  1. Click "+" to add an action
  2. Search for "Google Drive"
  3. Choose action: "Upload File"
  4. Connect your Google Drive account
  5. Configure settings:
    • Folder: Choose destination
    • File: Map the attachment from trigger
  6. Test the action

Step 5: Name and Activate

  1. Give your Zap a descriptive name
  2. Turn it on
  3. Watch it work!

Troubleshooting

Zap not triggering? Check that the trigger event is new (after Zap creation). Verify app connections.

Action failing? Review error messages. Check field mapping. Ensure required fields are filled.

Popular Automations

Lead Management

Form → CRM → Notification

  • Trigger: New Google Form response
  • Action: Create HubSpot contact
  • Action: Send Slack message to sales channel

Email Automation

Starred Email → Task

  • Trigger: New starred email in Gmail
  • Action: Create Todoist task with email content

Content Distribution

Blog → Social Media

  • Trigger: New RSS feed item
  • Action: Create Twitter post
  • Action: Create LinkedIn post
  • Action: Send to Buffer queue

File Organization

Email Attachment → Cloud Storage

  • Trigger: New email attachment
  • Action: Upload to Dropbox/Google Drive
  • Action: Send Slack notification with link

Meeting Automation

Calendar → Prep

  • Trigger: New calendar event
  • Action: Create Notion page with meeting template
  • Action: Send reminder with prep materials

Task Management

Email → Task → CRM

  • Trigger: New email from specific domain
  • Action: Create Asana task
  • Action: Update Salesforce contact

Advanced Features

Multi-Step Zaps

Chain multiple actions:

  1. Trigger: New Stripe payment
  2. Action: Add row to Google Sheets
  3. Action: Create QuickBooks invoice
  4. Action: Send thank you email
  5. Action: Post to Slack

Filters

Add conditions to control when Zaps run:

  • Only continue if amount > $100
  • Only continue if email contains "urgent"
  • Only continue if status = "approved"

Paths

Different actions based on conditions:

  • If deal size > $10,000 → assign to senior rep
  • If deal size < $10,000 → assign to standard rep

Formatter

Transform data between apps:

  • Split names into first/last
  • Format dates
  • Calculate numbers
  • Extract text with RegEx

Delay

Add waiting periods:

  • Wait 30 minutes before sending follow-up
  • Schedule action for specific time
  • Delay until specific date

Lookup Tables

Store and retrieve data:

  • Map email domains to account owners
  • Convert codes to full names
  • Store frequently used values

Zapier Alternatives

Make (formerly Integromat)

Pros: More complex logic, visual builder, often cheaper Cons: Steeper learning curve

Best for: Complex automations with branching and loops

n8n

Pros: Self-hostable, open source, no task limits Cons: Requires technical setup

Best for: Developers and privacy-conscious users

IFTTT

Pros: Very simple, good for smart home Cons: Limited to simple automations

Best for: Personal and smart home automation

When to Choose Zapier

  • You want ease of use
  • You need quick setup
  • You're automating business workflows
  • You value reliability and support

Tips for Success

Start Simple

Begin with one-trigger, one-action Zaps. Add complexity once you understand the basics.

Name Zaps Clearly

Use descriptive names:

  • ✅ "Gmail Attachment → Google Drive → Slack Notify"
  • ❌ "My Zap"

Use Folders

Organize Zaps by category:

  • Lead Management
  • Content
  • Internal Ops
  • Client Work

Test Thoroughly

Use Zapier's test mode before activating. Check that data maps correctly between apps.

Monitor Your Zaps

Review task history regularly. Fix errors quickly. Check that Zaps still serve your needs.

Watch Your Task Limit

Free accounts have 100 tasks/month. Multi-step Zaps use more tasks. Track usage to avoid overages.

Document Complex Zaps

For multi-step automations, document:

  • What triggers the Zap
  • Each step and why
  • Any filters or conditions
  • Who owns/maintains it

Consider Timing

Some triggers are instant; others check every 15 minutes. For time-sensitive needs, use instant triggers.

Automation compounds. Each Zap saves time repeatedly—what takes hours manually happens in seconds. Start with your most repetitive tasks and build from there.

Productivity Stack Team PS
Written by

Productivity Stack Team

Our team of productivity experts researches and tests tools to help you work smarter. We combine hands-on experience with thorough analysis to provide actionable recommendations.

Zapier for Beginners FAQ

Zapier has a free tier with 100 tasks/month and 5 Zaps. Paid plans start at $20/month for more tasks and features. Multi-step Zaps require paid plans.
A task is counted each time an action runs in a Zap. A multi-step Zap with 3 actions uses 3 tasks each time it runs. Task limits vary by plan.
Zapier connects 6,000+ apps including Google Workspace, Slack, Salesforce, Notion, Asana, and many more. Most popular business apps are available.
Instant triggers run immediately. Polling triggers check for new data every 1-15 minutes depending on your plan. Paid plans check more frequently.
Yes, Zapier is designed for non-technical users. The interface is point-and-click. No coding required for most automations.
A trigger is the event that starts a Zap. Examples: new email, new form submission, new file. When the trigger occurs, the Zap runs its actions.
When creating a Zap, you will be prompted to connect each app. Usually, this involves signing into the app and authorizing Zapier access. Connections are saved for future Zaps.
A multi-step Zap has more than one action. Example: New email triggers save to Drive + create task + send Slack message. Multi-step Zaps require a paid plan.
Check the task history for error messages. Common issues: disconnected app, missing required field, invalid data format. Reconnect apps and verify field mapping.
Zapier uses encryption for data transfer and storage. It's SOC 2 compliant and offers enterprise security features. Always review what permissions you grant each connection.